Steering an impactful digital animal health training course: The key points

Once you have clearly defined the strategy of the course, it is then time to develop engaging content, choose the relevant technologies to enhance this content and, finally, to evaluate the impact of your training courses.

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Developing engaging content

A good e-learning strategy requires a high level of commitment from learners. The development of a high-quality educational programme is therefore a step that should not be overlooked. After all, isn’t that the heart of the matter?

Here are some tips on how to do this:

  • The training should be easily integrated into their daily work routine (via laptop, tablet or smartphone), and based on realistic situations.
  • Prefer training with short modules or divided into several sessions so as not to be counterproductive.
  • Also remember to organise your content clearly; this will make it easier for your learners to find their way around, concentrate on the key points and remember them better.
  • Give them as much autonomy as possible and give them greater responsibility by allowing them to choose the chapters that interest them and let them progress at their own pace (but giving with clear objectives).
  • Boost their motivation with interactive content and varied, dynamic or even fun formats.
  • Finally, involve the trainers as well to make the support you are providing more dynamic.

Give users a meaningful (memorable) experience!

A visually appealing and stimulating environment, a captivating story and small doses of humour are the keys.

Choose relevant technologies

Mobile learning, social learning, immersive learning… Digital training courses are available in a wide variety of formats. But not all of them will necessarily be appropriate to your expectations. Choosing the right tools and technologies is therefore essential.

Here are a few questions to ask before considering a specific technology:

  • Are you considering “pure” e-learning or blended learning?

Blended learning is a system that combines two learning methods: e-learning and classroom-based training.

  • Will your course be synchronous, asynchronous or both (blended)?

Synchronous digital training is training that must be taken on a specific day and at a specific time; in contrast, asynchronous digital training is training that is available at all times. Blended training combines asynchronous training (rather individual, free access training) with live online or classroom training.

  • What type of content are you considering? Mostly textual or very graphic, including video?
  • Are you planning to use collaborative tools? If so, which ones (wiki, chat, forum, community platform…)?
  • What evaluation tools will you use (tests, quizzes, surveys, etc.)?
  • What level of interactivity are you looking for?
  • Simple: with e-learning content for example,
  • Moderate: with branching scenarios,
  • Total immersion: simulation experiences close to reality are an example.
  • What level of gamification do you want? Scores, rewards, serious games…?
  • Which terminal(s) do you think your learners will use (computer/smartphone)? Will any platforms need to be created?

 

At this stage of your strategic thinking, remember that choosing an innovative technology is not enough to produce a quality e-learning course; it is also a matter of meeting a specific need.

Evaluating the impact of your animal health training

Evaluating a course, getting feedback and observing the resulting changes are all complex. It is not easy to assess the impact of a training course. Classically, the return on investment (ROI) is calculated by dividing the return by the cost. However, while it is easy to quantify the investment involved in setting up an e-learning course, it is much harder to measure the benefits, which are not just monetary.

The solution is to use the Kirkpatrick Model, which defines 4 levels of evaluation:

  • Satisfaction: What are the learners’ reactions at the end of the course?
  • Learning: What knowledge, skills or soft skills have they acquired?
  • Behaviour: With the benefit of hindsight, do the learners use what they have learned from this course?
  • Impact on the company: What is the impact of the training on the company’s performance?

 

This model is rather old (1959). Today it is supplemented by the ROE (Return on Expectations). ROE is different from ROI and its logic is purely financial: it is a genuine collaborative approach to impact assessment. ROE starts before the training course by identifying the company’s expectations (whether monetary or not) and translating them into success criteria which relevant evaluation criteria will stem from.

Think about evaluation before developing the course

It is important to think about evaluation before developing the course and to integrate indicators or KPIs (Key Performance Indicators) into your strategy, this will enable you to judge whether the investments that have been made are relevant.

To conclude this trilogy of articles, the Covid-19 crisis has led to veterinary training becoming more and more digital, more and more quickly. E-learning is becoming synonymous with competitiveness, innovation and investment in human capital, but getting started with e-learning requires careful planning. Your e-learning strategy needs to be carefully designed. Our team of training strategy experts and specialists in the veterinary sector can help you at every stage of the process to create the training experience that suits you.

Franck BÉTOURNÉ

Learning project leader

Since 2000, Franck has been working in the field of digital learning for digital training agencies, e-learning solution publishers, SMEs and training organisations. Innovating and improving learning experiences using digital technology is what led him to join Wolf Learning.

INTERESTING FACT : Franck has been interested in permaculture for 5 years now and he is aiming for food self-sufficiency, which is no mean feat!

Matthieu Cabanius

Learning solutions consultant

Matt joined Wolf to take charge of the commercial development of the agency. With 14 years of experience in Animal Health, firstly as a Sales Rep’ then Regional Director, Matthieu will be your first contact to define your project, specify your educational objectives and assist you in the definition of the solution best suited to your needs.

INTERESTING FACT : His motto: “Have fun at work! “. Do not hesitate to contact him to spice up your training in Animal Health!

Bénédicte Hivin

Learning project leader and medical writer

After a few years as veterinary surgeon in small animals practice, Bénédicte spent a decade as a veterinary consultant for an e-commerce website in the digital support of pet owners. Benedicte joined Wolf in early 2022 following her intuition that communication and sharing her veterinary knowledge could help improve the relationship between humans and animals.

INTERESTING FACT : Benedicte has a cat with whom she communicates a lot, it is not necessary to speak the same language to understand each other. So many things go through emotions!

Charlotte Rodia, RVN

Learning project manager and medical writer

Charlotte is a qualified, registered veterinary nurse. She spent 11 years nursing and has a wide range of experience from small animal, mixed practice, referral hospitals and emergency clinics. Charlotte made the transition to Wolf in January 2018 bringing her wealth of veterinary industry experience with her.

INTERESTING FACT : Charlotte is a Dachshund enthusiast and has 2 of her own at home, miniature dachshunds Minnie & Sweep.

Charlotte Annone

Learning project leader and medical writer

Charlotte’s main peculiarly is to ask unusual questions. Her dual passion for technology and animal health led Charlotte, a veterinarian, to come and start her career at Wolf. Her ambition is to revolutionise the animal health sector and stimulate innovation. For her, innovation is the courage to change.

INTERESTING FACT : Charlotte is a double agent working for KATS, a secret organization who is aiming to dominate the world. She is secretly perfecting her video editing skills to launch the next KATS tsunami on the web…

Jonathan Dickens

Learning project leader and medical writer

Jonathan is a veterinary surgeon with five years experience in small animal practice. Having enjoyed his time in clinic, Jonathan decided he wanted to make a transition to something more creative while still making use of his knowledge in the industry.

INTERESTING FACT : Jonathan loves to cook and can be found all year round in his garden by the BBQ…. often under an umbrella.

Guylène lefevre

Learning project officer

Coming from a background in journalism and equipped with a master’s degree in media engineering for education; Guylene has spent 8 years in french universities supporting teaching teams to use and develop technologies for their programs. She enjoys discovering new subjects, curating content and transferring this knowledge to other people. Diving into the world of animal health has allowed Guylene to do just that.

INTERESTING FACT : Guylene is allergic to cats, which does not prevent her from knowing everything about cats from working at Wolf.

Julie Turner

Learning solutions consultant

Julie has more than 20 years’ experience in learning and design in science and technology sectors, including managing and designing high profile global learning projects for healthcare. She has a post-graduate diploma in Instructional Technology and loves working with clients and leading production teams to create the best possible learning strategy.

INTERESTING FACT : Julie owns a white husky called Farley and a cat called Kitty. She is a volunteer trainer at her local dog club, and when not out and about she loves to knit and crochet.

Lynne Gornall

Senior learning project leader and intructional designer

Lynne has been working in the field of learning and development since 2013, initially with the police and then with one of the largest automotive companies in the world. She has a passion for animal health and brings a wealth of knowledge and experience of the full learning cycle and managing complex learning projects, as well as being skilled in the use of many authoring tools.

INTERESTING FACT : Lynne discovered a previously unknown talent for coloured-pencil drawing during the COVID-19 lockdown, and now spends her free time creating animal and human portraits.

David Page

Development team leader

David is a digital creative from the 80’s. He loves everything related to design, innovation, mobile marketing and he feels a true devotion for Motion Design. He’s been working in the communication field for more than 10 years and built his strong experience in well known and awarded agencies, such as Australie, Wunderman and UserADgent participating in international projects with millions of views.

INTERESTING FACT : David’s little weakness is hacking Storyline!

Joanna Kurpiewska

Senior e-learning developer

After writing and illustrating her own book, aged just 9 years old, Joanna knew from a young age that she had a creative and artistic flair! She has worked with most of the successful e-learning companies across the UK and has been sharing her creativeness by building content at Wolf since July 2017. Joanna is a proud winner of the silver award for Learning developer of the year 2018.

INTERESTING FACT : If Joanna wasn’t e-learning developer she would breed Kromfohrländer dogs.

Miruna Basaraba

Graphic designer

With a background in visual arts and a passion for animal health, Miruna joined Wolf to help bring to life all the daring ideas of our instructional designers. She is a graphic designer with experience in the e-learning industry, and her focus is on improving the learning experience for users by integrating new creative solutions and technology in the mix..

INTERESTING FACT : Miruna is a movie geek, and she loves spotting movie references in her daily life. Her favorite phrase is “This reminds me of a movie”, so chances are she will use it in every conversation.

Damian summersall

Learning experience developer apprentice

Damian is a self-taught creative, previously coming from an internal IT support role. He’s passionate about technology, creativity, psychology, learning, animals, and finding solutions for people, all of which drew him to Wolf.

INTERESTING FACT : Damian is fascinated by different languages and cultures; he’s self-taught in Japanese and has previously dabbled in elementary Swedish, Korean, French, and Italian.

Matthieu Cabanius

Leader – consultant en solutions de formation

Matthieu nous a rejoint pour prendre en charge le développement commercial de l’agence. Fort d’une expérience de 14 années en Santé Animale au contact des vétérinaires praticiens, d’abord en tant que Délégué Vétérinaire puis Directeur Régional, Matthieu sera votre premier contact pour définir vos projets, préciser vos objectifs pédagogiques et vous accompagner dans la définition de la solution la plus adaptée à vos besoins.

À SAVOIR : Sa devise : « Prendre du plaisir au travail ! » Alors n’hésitez pas à le contacter pour réveiller vos formations en Santé Animale !

GRÉGORY CASSELEUX, DVM

Docteur vétérinaire – CEO

Un mot pour résumer Grégory : la passion… La passion pour les équipes (‘’La meute », comme il aime les appeler), les clients et leurs marques, les projets, les produits, les nouvelles technologies et surtout la manière dont la formation peut être un levier de performance.

À SAVOIR : Grégory a démarré sa carrière professionnelle au contact des éleveurs de chiens et de chats et reste très attaché à ce monde de… passionnés !

Damian summersall

Apprenti développeur d’expérience d’apprentissage

Damian est un créatif autodidacte, qui occupait auparavant un poste de support informatique interne. Il est passionné par la technologie, la créativité, la psychologie, l’apprentissage, les animaux et la recherche de solutions pour les gens, autant de sujets qui l’ont attiré chez Wolf.

À SAVOIR : Damian est fasciné par les différentes langues et cultures ; il a appris le japonais en autodidacte et a aussi des notions en suédois, coréen, français et italien.

Miruna Basaraba

Graphiste

Avec une formation en arts visuels et une passion pour la santé animale, Miruna a rejoint Wolf pour aider à donner vie à toutes les idées audacieuses de nos concepteurs pédagogiques. Graphiste expérimentée dans le secteur de l’apprentissage en ligne, elle s’attache à améliorer l’expérience d’apprentissage des utilisateurs en intégrant de nouvelles solutions créatives et technologiques.

À SAVOIR : Miruna est une passionnée de cinéma, et elle adore relever des références à des films dans sa vie quotidienne. Sa phrase préférée : “Ça me rappelle un film”. Il y a de fortes chances qu’elle l’utilise dans toutes les conversations.

Joanna Kurpiewska

Développeur e-learning sénior

Après avoir écrit et illustré son propre livre à l’âge de 9 ans, Joanna a su dès son plus jeune âge qu’elle avait un flair créatif et artistique ! Elle a travaillé avec la plupart des grandes agences de e-learning au Royaume-Uni et partage désormais sa créativité avec les équipes de Wolf et nos clients depuis juillet 2017. Joanna a remporté le prix « Silver Award » du meilleur développeur E-learning de l’année 2018 au Royaume-Uni.

À SAVOIR : Si Joanna n’était pas une développeuse e-learning, elle élèverait des chiens Kromfohrländer.

David Page

Chef d’équipe développement

David est passionné par le design, l’innovation et l’animation. Fort de 10 ans d’expérience en collaboration avec de grandes agences, telles que Australie, Wunderman et UserADgent, il apportera aussi bien son expertise en ergonomie que techniquement. C’est aussi un fin cuisinier!

À SAVOIR : Son pêché mignon, tordre Storyline!

Julie Turner

Chef de projet – ingénieur pédagogique

Julie a plus de 20 ans d’expérience dans l’ingénierie de formation dans les secteurs de la science et de la technologie, et a également une grande expérience dans la gestion de projet internationaux dans le domaine de la santé. Elle est titulaire d’un Master en ingénierie pédagogique et aime beaucoup accompagner les clients et leurs équipes pour créer les meilleures stratégies de formation possibles.

À SAVOIR : Julie possède un husky blanc appelé Farley et un chat appelé Kitty. Elle est bénévole au club canin local et, lorsqu’elle n’est pas en déplacement, elle aime tricoter et faire du crochet.

Lynne Gornall

Chef de projet – ingénieur pédagogique

Lynne a travaillé dans le domaine de l’ingénierie de formation pendant plus de huit ans, d’abord pour les compte de la police, puis pour un constructeur automobile mondialement connu. Elle est passionnée par la santé animale et apporte désormais ses connaissances et son expérience en ingénierie pédagogique et en gestion de projets complexes, en partageant ses compétences dans l’utilisation de nombreux outils de création de contenus pédagogiques.

À SAVOIR : Lynne s’est découvert un talent, jusqu’alors caché, pour le dessin au crayon de couleur pendant le confinement, et passe maintenant son temps libre à créer des portraits d’hommes, de femmes et d’animaux.

Guylène lefevre

Learning project officer

Issue d’une formation en journalisme, et diplômée d’un master en ingénierie des médias pour l’éducation, Guylene a travaillé pendant 8 ans dans des universités françaises, accompagnant les équipes pédagogiques dans l’usage et le développement des technologies pour l’enseignement. Elle aime découvrir de nouveaux sujets, mettre en forme ces connaissances et les transmettre à d’autres personnes.

À SAVOIR : Guylène est allergique aux chats, ce qui ne l’empêche pas de tout savoir sur le chat depuis qu’elle travaille chez Wolf.

Jonathan Dickens

Chef de projet – rédaction médicale

Jonathan est vétérinaire avec 5 ans d’expérience en clientèle canine. Après avoir apprécié son temps en clinique, Jonathan a décidé de passer à quelque chose de plus créatif tout en continuant à utiliser ses connaissances du secteur vétérinaire.

À SAVOIR : Jonathan adore cuisiner et peut être trouvé quelque soit la période de l’année dans son jardin près du barbecue… souvent sous un parapluie.

Charlotte Annone

Chef de projet – rédaction médicale

L’identité de Charlotte est de poser des questions inhabituelles. La double passion pour la technologie et la santé animale a amené Charlotte, vétérinaire, à venir débuter sa carrière chez Wolf. Son ambition est de bouleverser le secteur de la santé animale et de stimuler l’innovation. Pour elle, l’innovation est le courage de changer.

À SAVOIR : Charlotte est un agent double travaillant pour KATS, une organisation secrète qui vise à dominer le monde. Elle perfectionne secrètement ses compétences en montage vidéo pour lancer le prochain tsunami KATS sur le Web …

Charlotte Rodia, RVN

Chef de projet – rédaction médicale

Charlotte est assistante vétérinaire de formation. Elle a passé 11 ans au contact des animaux de compagnie, dans des contextes aussi variés que les petites cliniques mais également et les centres hospitaliers proposant une activité en référé. Charlotte a rejoint Wolf en janvier 2018, apportant avec elle sa grande expérience de l’industrie de la santé animale.

À SAVOIR : Charlotte est une fan des teckels et en possède deux à la maison : Minnie & Sweep.

Bénédicte Hivin

Chef de projet – rédaction médicale

Après une expérience de quelques années en clientèle canine, Bénédicte a passé une dizaine d’années comme vétérinaire conseil pour un site de E-commerce dans l’accompagnement digital des propriétaires d’animaux. Bénédicte a rejoint Wolf début 2022 en suivant son intuition que la communication et le partage de ses connaissances vétérinaires pouvaient contribuer à améliorer les relations entre l’humain et l’animal.

À SAVOIR : Bénédicte a un chat avec qui elle communique beaucoup, il n’est pas nécessaire de parler le même langage pour se comprendre. Tellement de choses passent par les émotions !

GRÉGORY CASSELEUX, DVM

Director

A word to summarise Grégory: passion … Passion for the team (“The pack”, as he likes to call them), the customers and their brands, the projects, the products, new technologies and especially the way in “which learning can be a performance lever. 

INTERESTING FACT: Grégory started his professional career as a Veterinarian in contact with dog and cat breeders. Today he remains very close to his passion in the world of animal health.